Privacy Policy

OUR COMMITMENT TO YOU

At RentSpree, your privacy matters. This policy explains what information we collect, how we use it, who we share it with, and the choices you have. We've written it to be as clear and readable as possible — because you deserve to know what's happening with your data. This policy covers all RentSpree products and services, including the Rental Assistant feature, the maintenance feature, and related services.  Some of these products and services —like Rental Assistant, RentSpree PRO, and Rent Payment and Security Deposit services—have their own Supplemental Terms, which you’ll see when you sign up for them. If there’s ever a conflict, those Supplemental Terms take priority for that specific service.

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By using RentSpree's website or services you agree to the practices described here. If you're accessing RentSpree on behalf of a company or organization, this policy applies to that use as well. Questions? Reach us at [email protected] or 833-297-5034.

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1. WHAT INFORMATION WE COLLECT

We collect information you give us directly, information we gather automatically when you use our service, and information from third-party sources. Here's a breakdown:

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Everyone who uses RentSpree

When you create an account or interact with us, we may collect:

• Name, email, phone number, and mailing address
• Account credentials (username and password)
• Files or images you upload
• Location data and IP address

Landlords, property managers, and owners

In addition to the above, we may also collect:

• Company name, address, and business contact details
• Property and listing information, including rental pricing
• Lease terms, maintenance history, and tenant communication records
• Property-related documents you upload to the service or the Rental Assistant, including leases, inspection reports, and notices
• Instructions, preferences, and rules you configure within Rental Assistant

Users of Rental Assistant

When you use the Rental Assistant feature, we additionally collect:

• Conversations and messages between you and the Rental Assistant, including questions, instructions, and responses
• Property management tasks, workflows, and actions you initiate or that are automatically generated by Rental Assistant on your behalf
• Tenant communication content routed through or generated by Rental Assistant
• Documents, forms, and records processed or generated through Rental Assistant
• Maintenance requests, lease renewal data, and other property management events handled by Rental Assistant
• Feedback you provide about AI-generated outputs (such as ratings or corrections)

Prospective renters

Because rental applications involve a fuller picture of your background, we may also collect:

• Credit score and overall creditworthiness
• Criminal and eviction history
• Date of birth and government-issued ID
• Employment and income history
• Residence history (current and prior addresses, landlord contacts, move dates, etc.)
• Emergency contacts, references, and pet information
• Payment information and billing address
• Application status
• Communications with landlords or property managers routed through the service or the Rental Assistant
• Rent payment history, if you enroll in our rent reporting and rewards benefit (see Section 2)

Tenants

If your landlord uses RentSpree, we may collect maintenance requests you submit (including descriptions, photos, and videos, which may show the inside of your home), messages between you and your landlord or Rental Assistant, and your name and contact information, whether you provide it or your landlord does. This information may be shared with service providers as described in Section 4.

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Job applicants

If you apply for a role at RentSpree, we may collect resume and application information, employment and education history, and contact details, either from you directly or through third-party recruiters or recruiting platforms.

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Referrals

If you refer someone to RentSpree, we'll use their name, email, and phone number to fulfill that referral. We won't send them unrelated marketing unless they independently sign up. By referring someone, you confirm they're a U.S. resident and have consented to being contacted.

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Information We Collect Automatically

When you visit our site or use our service (including Rental Assistant), we automatically collect things like:

• Pages visited and time spent on each
• Browser type, device type, and operating system
• IP address and approximate location (city or postal code level, and in some cases precise latitude/longitude)
• Referring and exit pages, emails viewed, and ads clicked
• Rental Assistant usage data, including features accessed, prompts submitted, and actions taken

This helps us personalize your experience, improve our service, and troubleshoot issues.

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Information From Other Sources

We also receive information from outside sources, including:

• Data brokers and commercially available databases
• Social networks you interact with
• Credit reporting agencies, banks, and collections agencies
• Property management companies, agents, and other real estate professionals
• Publicly available websites and records
• Third-party integrations you connect to our service or the Rental Assistant (such as property management software, calendar tools, or maintenance platforms)
• Maintenance service providers, including Thumbtack, Inc. (“Thumbtack”) and Lula Smarter Property Maintenance, Inc. (“Lula”), such as provider profiles, ratings and reviews, and, for repairs arranged through Lula, quotes, scheduling, payment status, and job status
• Piñata Rent, Inc. (“Piñata”), if you enroll in our rent reporting and rewards benefit — including confirmation of your enrollment status and rent payment records reported back to us in connection with that benefit (see Section 2)
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2. HOW WE USE YOUR INFORMATION

We use your information to run the RentSpree platform and provide the services. Here's what that looks like in practice:

• Creating and managing your account
• Processing rental applications and screening requests
• Facilitating communication between renters, landlords, and agents
• Verifying your identity and preventing fraud
• Sending service updates, security alerts, and support messages
• Personalizing your experience — like helping estimate your renter score or suggesting relevant listings
• Marketing RentSpree products and services that may interest you
• Processing job applications
• Improving our product through analytics and usage monitoring
• Complying with legal obligations
• Connecting you with a real estate agent or other real estate professional to assist with your rental or home search or sale
• Showing service providers near a property from Thumbtack, matched to a reported maintenance issue, and, where Lula serves the area and the landlord approves, arranging a repair through Lula and collecting payment for it (see Section 4)
• Facilitating your enrollment, at your election, in our rent reporting and rewards benefit offered in partnership with Piñata, under which your on-time rent payments may be reported to consumer reporting agencies to help build your credit history, and through which you may earn other rewards Piñata makes available (see Sections 4 and 11)

Rental Assistant — Specific Uses

When you use Rental Assistant, we use your information to:

• Generate, send, and manage property-related communications on your behalf (such as lease renewal notices, maintenance updates, and tenant inquiries)
• Automate property management tasks according to the preferences and rules you configure
• Provide AI-generated recommendations, summaries, and responses related to your properties and tenants
• Assess maintenance issues reported by tenants, including asking follow-up questions, reviewing photos, suggesting basic troubleshooting steps, estimating urgency, and summarizing the issue for the landlord
• Train, evaluate, and improve our AI models — including the Rental Assistant feature — using de-identified or aggregated interaction data
• Detect errors or issues in AI-generated outputs and improve response quality over time
• Log and audit Rental Assistant actions taken on your behalf for transparency and compliance purposes
• Use your information — including messages, property and tenant data, and other content you submit — as input and context in real-time conversations, queries, and prompts submitted to artificial intelligence (AI), machine learning (ML), and large language model (LLM) systems, whether operated by RentSpree or by a third-party AI provider, to generate the responses, recommendations, and other functionality of Rental Assistant
• Use your information to train, test, validate, fine-tune, develop, or improve any AI, ML, LLM, or other automated decision-making system, using de-identified or aggregated data and subject to the opt-out described in Section 5

IMPORTANT: Rental Assistant Actions

One more thing worth flagging: When the Rental Assistant takes an action on your behalf — such as sending a communication to a tenant or generating a document — a record of that action is retained in your account. You are responsible for reviewing AI-generated outputs before they are sent or acted upon where your configuration requires review. RentSpree is not responsible for the consequences of AI-generated content you choose to send or act on without review. If you’re a tenant: your landlord may use Rental Assistant to respond to your messages and maintenance requests. When you message through Rental Assistant, you’re communicating with an AI system, not your landlord, and your landlord can see the conversation. AI responses may be inaccurate, so confirm anything important with your landlord. Rental Assistant is not an emergency service. If anyone’s safety is at risk, call 911.

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AI and Predictive Modeling

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How we use AI

We may use AI models to develop a ‘RentSpree Home Buyer Predictive Score’ and a RentSpree-calculated renter score. We may also use AI models to generate predictive analysis of your likely future rental behavior — including your likelihood to continue renting or renew your current tenancy, or to purchase a home — based on your rental history, your use of the platform, and public property records. These scores may be shared with agents and property owners who use our platform. This includes sharing the predictive analysis described above of your likelihood to continue renting or to purchase a home, so that agents and property owners can better anticipate your future housing needs. You have the right to opt out of the creation and sharing of these scores and this predictive analysis. Please note: these AI-generated scores may not always be factually accurate and shouldn't be solely relied upon. As described in Section 4, our predictive analysis of your likelihood to continue renting or to purchase a home may be sold to real estate professionals and other third parties, but it may not be used to make housing decisions about you, including decisions about whether to rent to you, renew your tenancy, or sell you a home.

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Separately, Rental Assistant uses large language model technology to assist with property management tasks. Outputs from Rental Assistant are generated automatically and may not always be accurate. You should review all AI-generated content before acting on it or distributing it to others. By using Rental Assistant, you acknowledge and agree that RentSpree may use your information, including tenant communications and property or tenant data, as input to these AI, ML, and LLM systems for this purpose, whether those systems are operated by RentSpree or by a third-party AI provider.

We may also develop aggregated or de-identified ‘Analytical Data’ from your information — and may use or sell this data commercially. You can opt out of the sale of your personal information at any time (see Section 5).

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Do Not Track

RentSpree does not currently honor ‘Do Not Track’ signals sent by your browser. For more information, visit www.allaboutdnt.com.

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3. COOKIES, TRACKING & ANALYTICS

Like most websites, we use cookies and similar tools to make our site work better and to understand how people use it.

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Cookies

Cookies are small files stored on your device that help us remember your preferences, keep you logged in, and personalize your experience. You can set your browser to block or alert you about cookies, but some features may not work as expected if you do.

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Analytics Tools We Use

We work with the following third-party analytics providers:

• Google Analytics
• HubSpot Analytics
• Amplitude
• Webflow
• Microsoft Clarity
• Survicate
• Holistics
• Userview by Upscope
• Omni

Each of these has its own privacy policy. We encourage you to review their privacy policies.

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Pixels and Heat Mapping

We use web pixels (tiny bits of code) and heat mapping technology to understand how people interact with our pages. This includes tracking which areas of a page get the most attention, which ads are clicked, and which emails are opened. Pixels may work alongside cookies to build a picture of your browsing behavior on and off our site.

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Targeted Advertising

We partner with advertising platforms (like Google and Facebook) to show you relevant ads based on your interests, both on RentSpree and elsewhere online. For example, if you visited our site, you might see a RentSpree ad on another platform.

You can opt out of targeted advertising through:

• The Network Advertising Initiative (NAI): networkadvertising.org/choices
• The Digital Advertising Alliance (DAA): aboutads.info/choices
• Google Analytics Opt-out: tools.google.com/dlpage/gaoptout

California, Connecticut, Colorado, Utah, and Virginia residents have additional opt-out rights — see Section 6 for details.

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4. HOW WE SHARE YOUR INFORMATION

We want to be upfront about how your information moves through and beyond our platform. Here's a plain-language breakdown of who we share it with, why, and — where applicable — when we may receive compensation for doing so.

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To Provide the Service

• Prospective renters: Your application information (including credit reports and renter score) is shared with landlords, property managers, agents, and other real estate professionals involved in a rental transaction you initiate. This includes sharing your contact information and rental application details directly with the real estate agent(s) or brokerage(s) representing the property, the landlord, or you in that transaction, so they can process your application and communicate with you about it.
• Background screening: We share your information with TransUnion (for credit/background checks) and Finicity (for income verification) to power our screening reports.
• Service providers: We share information with companies that help us run our platform — like payment processors, technology vendors, and infrastructure partners — under confidentiality obligations.
• Rental Assistant: Content and data processed through Rental Assistant — including tenant communications, property documents, and management records — may be shared with AI infrastructure providers (including large language model providers) under appropriate data processing agreements. 
• Real estate agents and other real estate professionals: If you ask us to connect you with a real estate agent or other real estate professional, we will share your contact information and other information relevant to your request, such as your search criteria and property interests, with that agent or professional so they can assist you. If you are already engaged in a rental transaction with that professional, we may share additional information as described above under “Prospective renters.” You may opt out of being connected in this way, and of this sharing, as described in Section 5.
• Thumbtack (maintenance service providers): To show service providers near a property, we share the property’s full address, the type of repair and the issue description, and contact information associated with the request with Thumbtack, Inc. (“Thumbtack”). Thumbtack uses this information to match providers to the request, under its own terms and privacy policy. Service providers shown in RentSpree are sourced and rated by Thumbtack. RentSpree does not vet or endorse them.  Your use of Thumbtack is subject to Thumbtack’s Terms of Use and Privacy Policy.
• Lula (repairs): If a landlord using Rental Assistant approves a repair in an area Lula Smarter Property Maintenance, Inc. (“Lula”) serves, we share the property address, the issue description, photos, Rental Assistant’s assessment, and the tenant’s name and contact information with Lula, so Lula and the professional it sends can schedule and complete the repair. Lula processes this information under a data processing agreement with RentSpree and may use it to improve the features it provides to you, and de-identified, aggregated data to improve its own system. RentSpree collects payment for the repair from the landlord on Lula’s behalf. Your use of Lula is subject to Lula’s Terms of Service and Privacy Policy. 
• Piñata Rent, Inc. (rent reporting and rewards benefit): If you enroll in our rent reporting and rewards benefit, we share your name, rental address, email address, phone number, date of birth, and rent payment records with Piñata Rent, Inc. (“Piñata”) so that Piñata can report your on-time rent payments to consumer reporting agencies and administer any associated rewards, in accordance with Piñata's own Renter Benefits Terms and privacy policy, which govern Piñata's use of your information once shared. RentSpree pays Piñata a fee for making this benefit available and does not receive compensation from Piñata in connection with your enrollment or data shared under this bullet. See Section 11 for more about Piñata's role as a data furnisher. Your use of Piñata is subject to Piñata's Terms and Conditions and Privacy Policy.   

For Business Purposes

• Affiliates: We share information with our affiliated companies.
• Partners: We share with co-branded service partners and joint marketing participants.
• Advertising: We share names and email addresses with social media platforms and digital advertising providers for targeted advertising.
• Business transfers: If RentSpree is involved in a merger or acquisition, your information may be transferred as part of that transaction. We'll notify you if this happens.

Sales of Personal Information

We want to be honest with you about something that can be confusing. Under California law and similar state privacy laws, the word “sale” covers more than just exchanging data for cash — it includes many common data-sharing practices that help us run our business and keep RentSpree free or affordable for users.

Here is what that means in practice:

• Advertising sharing: When we share your information with advertising platforms like Google and Facebook to show you relevant ads on and off RentSpree, that may qualify as a “sale” under California law — even though no money is paid directly for your specific data.
• Analytical data: We may receive compensation in connection with sharing or licensing aggregated or de-identified Analytical Data — data derived from how users interact with our platform — with third-party analytics companies, real estate data providers, and other business partners.
• Predictive scores: We may in the future receive compensation for sharing the RentSpree Home Buyer Predictive Score, the RentSpree-calculated renter score, our predictive analysis of your likelihood to continue renting or to purchase a home, or related data products with real estate professionals and other third parties who use that information to better serve renters and landlords. Our predictive analysis of your likelihood to continue renting or to purchase a home may specifically be sold to real estate professionals and other third parties, which is why the opt-out described in Section 5 applies to it. Regardless of whether it is sold or shared, this predictive analysis may not be used to make housing decisions about you, including decisions about whether to rent to you, renew your tenancy, or sell you a home.
• Third-party data products: We may share personal information — including identifiers, usage data, and rental activity — with third-party companies whose products or services may be of interest to you, and we may receive compensation in connection with those arrangements.
• Third-party property professionals: We may share your personal information with landlords, tenants, agents, property managers, and syndication partners.
• Compensation: We may share your personal information, Analytical Data, predictive scores, or other data with third parties in exchange for compensation.
• Real estate agent connections: If we receive compensation from a real estate agent, brokerage, or other real estate professional in connection with connecting you to them, that arrangement may also constitute a “sale” or “share” of your personal information under California law, in which case the opt-out described in Section 5 applies to those connections as well.
• Maintenance provider referrals: We share personal information, including the property’s address and contact information, with Thumbtack, and we receive a share of the fee Thumbtack charges a provider when you contact that provider after viewing providers in RentSpree. This is a “sale” or “share” of personal information under California law and similar state laws, and the opt-out described in Section 5 applies. We also receive a share of the amount paid for repairs arranged through Lula; Lula processes your information on our behalf to provide the repair service.

We will not sell the personal information of anyone we know to be under 16 years of age.

California residents: please see Section 6 for your rights under the CCPA.

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When Required by Law

We may disclose information if required by a court order, subpoena, or government request — or to protect the safety, rights, or property of RentSpree, our users, or others.

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IMPORTANT NOTE ON THIRD-PARTY USE

We want you to know how this works: Once your information is shared with a landlord, property manager, or other third party in accordance with this policy, RentSpree is not responsible for how they use it. We recommend reviewing their privacy policies as well. This applies equally to communications and documents generated or sent through Rental Assistant.

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5. YOUR CHOICES & CONTROLS

You're in the driver's seat when it comes to your data. Here's what you can do:

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Update or Delete Your Account

Log into your RentSpree dashboard to update or delete your personal information at any time. If you close your account, we may retain some information for fraud prevention, compliance, or legal purposes.

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Rental Assistant Controls

If you use Rental Assistant, you have additional controls:

• Review and edit AI-generated content before it is sent or acted upon (where your configuration requires review)
• Access a log of actions taken by Rental Assistant on your behalf from your account dashboard
• Configure the rules, tone, and scope of Rental Assistant's automated actions in your account settings
• Opt out of the use of your Rental Assistant interaction data for AI model training by emailing [email protected] with the subject line ‘AI Training Opt-Out’
• Opt out of having your information used as input to AI, ML, or LLM systems for real-time Rental Assistant conversational features by disabling Rental Assistant, as described below; because this processing is what powers those conversational features, opting out means those specific features will no longer be available to you
• Disable Rental Assistant entirely by contacting our support team

Real Estate Agent & Professional Connections

This may include an agent or professional from RentSpree's partner network, or one you identify to us directly. If you ask us to connect you with a real estate agent or other real estate professional, we will share relevant information about you with them as described in Section 4. You can opt out of being connected with a real estate agent or other real estate professional, and of the related sharing of your information, at any time by emailing [email protected] or adjusting your preferences in your account settings. Opting out will not affect your ability to use the rest of the Service, but we may not be able to facilitate that specific connection or transaction.

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Rent Reporting & Rewards Benefit (Piñata)

If you are enrolled in our rent reporting and rewards benefit, you can stop having your rent payment information shared with Piñata and reported to consumer reporting agencies at any time by emailing [email protected], contacting Piñata directly using the information in Section 11, or using the opt-out or cancellation method described in Piñata's Renter Terms of Service. Opting out or canceling will not affect your ability to use the rest of the Service, but will end your participation in this specific benefit going forward.

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Maintenance Service Providers

If you opt out of the sale or sharing of your personal information, including through a Global Privacy Control signal, we will not share your personal information with Thumbtack. Maintenance requests will still reach your landlord, but service providers near the property may not appear in RentSpree. Tenants who prefer not to use Rental Assistant can contact their landlord directly.

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Opt Out of Marketing

• Emails: Click ‘unsubscribe’ at the bottom of any marketing email, or email us at [email protected].
• Texts: Reply STOP to any message, or email us to opt out.
• Calls: Request to opt out during any call, or contact us directly.
• Push notifications: Adjust permissions in your app settings.

Just so you know: we can't offer an opt-out for service-related messages (like account updates, screening notifications, or rental-related communications). Those are necessary to provide our service. Please note that Rental Assistant action logs and confirmations are considered service-related communications.

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Opt Out of Data Sale or Sharing

You can opt out of the sale or sharing of your personal information — including for cross-context behavioral advertising and any compensated data arrangements described in Section 4 — by clicking ‘Do Not Sell or Share My Personal Information’ on our homepage, or by emailing [email protected]. We will honor your request within 15 business days. We also treat a Global Privacy Control (GPC) signal from your browser as a valid request to opt out of the sale or sharing of your personal information.

Note: Information collected specifically for background screening under the FCRA is exempt from opt-out provisions.

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6. STATE-SPECIFIC PRIVACY RIGHTS

Depending on where you live, you may have additional rights. Here's a summary:

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California

The 2018 California Consumer Privacy Act, as amended by the 2023 CPRA (the “CCPA”) is a California law that gives California residents (“consumers”), the right to learn about and control certain aspects of how a business handles the personal information that it collects about them. Under the CCPA, consumers have certain rights, including:

1. The right to know what personal information a business has collected about them, including the categories of personal information, the categories of sources from which the personal information is collected, the business or commercial purpose for collecting, selling or sharing personal information, the categories of third-parties to whom the business discloses personal information and the specific pieces of personal information the business has collected about a consumer;

2. The right to delete personal information a business has collected, subject to certain exceptions;

3. The right to correct inaccurate personal information that a business maintains about a consumer;

4. If a business sells or shares a consumer's personal information, the right to opt-out of the sale or sharing of that consumer's personal information by the business;

5. If a business uses or discloses a consumer's sensitive personal information for reasons other than those set out in the CCPA and its implementing regulations, the right to limit the use or disclosure of a consumer's sensitive personal information by a business; and

6. The right not to receive discriminatory treatment by a business for the exercise of privacy rights conferred by the CCPA, including an employee's, applicant's or independent contractor's right not to be retaliated against for the exercise of their CCPA rights.

These rights apply to information processed through Rental Assistant in the same way they apply to all other RentSpree services. California residents may specifically request information about how Rental Assistant has processed their personal information.

To submit a request, call us toll-free at 833-297-5034 or email [email protected] with ‘Request to Know,’ ‘Right to Correct,’ or ‘Request for Deletion’ in the subject line. We'll confirm receipt within 10 business days and respond within 45 days.

California residents may also submit a ‘Shine the Light’ request to learn which categories of personal information we've shared with third parties for their own direct marketing purposes in the past year.

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Colorado, Connecticut, Virginia & Utah

Residents of these states may have rights to:

• Access and receive a copy of their personal information
• Correct inaccurate information
• Delete their personal information
• Opt out of targeted advertising, data sales, and (in some states) profiling
• Opt out of solely automated decision-making that produces legal or similarly significant effects (which may include certain Rental Assistant outputs — contact us for more information)

To exercise these rights, email [email protected] or use the opt-out link on our homepage. We'll apply the definitions and exemptions under the applicable state law.

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Nevada

Nevada residents may request that we not sell certain personal information. Email [email protected] to submit a request.

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7. Your Personal Information. The following are the categories of personal information we collect and have collected in the past 12 months:

1. Identifiers

• Name
• Postal address
• Email address
• Personal or online identifier
• IP address
• Social Security number
• Date of birth
• Driver's license, passport or identification card information
• Revenue related information

Purpose: We collect this information to provide the RentSpree products and service, respond to your questions or requests, troubleshoot and prevent fraud, and process job applications submitted for positions at RentSpree. We may also use name, postal address, email address, personal or online identifiers, IP address and revenue related information to market to you.

Source:

• Information you provide
• Information collected automatically via cookies and similar technology
• Banks/credit unions (information from this source isn't used for marketing purposes)
• Collection agencies (information from this source isn't used for marketing purposes)
• Commercial partners
• Credit reporting agencies (information from this source isn't used for marketing purposes)
• Information that is publicly or commercially available
• TransUnion or another credit reporting agency (information from this source isn't used for marketing purposes)
• Recruiters and employment agencies

2. Personal information described in California Civil Code section 1798.80

• Name
• Social Security number
• Signature
• Phone number
• Education information
• Employment history
• Payment-related information

Purpose: We collect this information to provide the RentSpree products and service, respond to your questions or requests, troubleshoot and prevent fraud, and process job applications if submitted for a position at RentSpree. As mentioned above, we also use name, phone number and revenue related information to market to you.

Source:

• Information you provide
• Banks/credit unions (information from this source isn't used for marketing purposes)
• Collection agencies (information from this source isn't used for marketing purposes)
• Commercial partners
• Credit reporting agencies (information from this source isn't used for marketing purposes)
• Information that is publicly or commercially available
• TransUnion or another credit reporting agency (information from this source isn't used for marketing purposes)
• Recruiters, recruiting platforms, and employment agencies

3. Protected classifications under California or Federal Law

• Gender
• Age

Purpose: We collect this information to provide the RentSpree products and service, and prevent fraud, and to process job applications and comply with employment reporting requirements.

Source:

• Information, typically in the form of government-issued ID, you provide us.

4. Commercial information

• Records of service used
• Listing information regarding properties on the service
• Products or services purchased, obtained, or considered
• Other purchasing and consuming histories and tendencies

Purpose: We collect this information to provide the RentSpree products and service, respond to your questions or requests, troubleshoot, prevent fraud, and market to you.

Source:

• Information you provide
• Information collected automatically via cookies and similar technology
• Banks/credit unions (information from this source isn't used for marketing purposes)
• Collection agencies (information from this source isn't used for marketing purposes)
• Commercial partners
• Credit reporting agencies (information from this source isn't used for marketing purposes)
• Information that is publicly or commercially available
• TransUnion or another credit reporting agency (information from this source isn't used for marketing purposes)

5. Internet or other electronic network activity information

• Browser type
• Search history and information regarding your interaction with our service
• Information collected automatically through cookies and similar technology
• Device type
• Domain names
• Access time/logs

Purpose: We collect this information to keep track of login information, tailor content to consumer interests, provide, develop and improve the service, protect our security and prevent fraud, market to you, and personalize our service.

Source:

• We collect this information automatically via cookies and similar technology.

6. Geolocation data

We use Google Analytics (and may use other providers) which tracks users down to the city level. We also use Amplitude (and may use other providers) which tracks the IP addresses of users which can imply the approximate, but not the precise, location of users. In doing so, we track imprecise location data (such as location derived from an IP address or data that indicates location on a city or postal code level) and precise location data (such as latitude/longitude).

Purpose: We collect this information to provide, develop and improve the RentSpree products and service, respond to your questions or requests, troubleshoot, prevent fraud, and market to you.

Source: We collect this information automatically via cookies and similar technology.

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7. Biometric information.

We don't collect this information.

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8. Audio, electronic, visual, thermal, olfactory or similar information

We may record calls and chats when you contact customer service or use our chat function (whether with a chatbot or a person). We may collect and share the content of your chat with our third-party vendors. We also collect photos and videos submitted with maintenance requests, which may show the inside of a residence, and share them with the landlord, the AI infrastructure providers that power Rental Assistant, and Lula if a repair is arranged through Lula.

Purpose: We collect this information when you call us or contact us via chat to improve the RentSpree products and service, respond to our inquiries and resolve customer service issues. In addition, we may collect and share this information with our third-party vendors for the development of our service.

Sources: We collect this information through recording devices and technologies.

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9. Professional or employment-related information

Purpose: We collect this information to provide the RentSpree products and service, respond to your questions or requests, troubleshoot and prevent fraud. We may also collect this information from job applicants applying for a position with us through our site.

Sources: We collect this information from information you provide and information from third-party recruiters, job referral sites or search firms.

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10. Education information as defined in the Family Educational Rights and Privacy Act (20 U.S.C. Sec. 1232g)

We generally don't collect this information. We do collect education information only that you may provide in connection with your job application.

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11. Inferences drawn from the above about your predicted characteristics and preferences

We create inferences based on the personal information described above to provide, develop and improve the service and market to you and to develop the RentSpree Home Buyer Predictive Score, RentSpree-calculated renter score, our predictive analysis of your likelihood to continue renting or to purchase a home, and other services. Please note that the RentSpree Home Buyer Predictive Score, RentSpree-calculated renter score, the predictive analysis described above, and other developed information may not be factually accurate, and you should not rely on its factual accuracy. In addition, the Analytical Data that we may develop as set forth above may involve developing inferences based on your personal information and use of our service.

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12. Sensitive personal information

We collect the following sensitive personal information: Social Security number, date of birth, driver's license, passport, identification card and other government-issued ID.

Purpose: We collect this information to provide the service and to prevent fraud.

Sources: We collect this information from:

• Information you provide
• Banks/credit unions (information from this source isn't used for marketing purposes)
• Collection agencies (information from this source isn't used for marketing purposes)
• Credit reporting agencies (information from this source isn't used for marketing purposes)
• TransUnion or another credit reporting agency (information from this source isn't used for marketing purposes)

Please note that information obtained from a consumer reporting agency under the Fair Credit Reporting Act is exempt from the requirements of the CCPA. Please review the “How We Share Your Information” section above for further details about the categories of parties with whom we share information.

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8. HOW WE PROTECT YOUR INFORMATION

We take security seriously. Here's how we protect your data:

• Physical, technical, and administrative safeguards
• Encryption of data in transit and at rest
• SOC 2 Type II certification
• Fraud prevention measures and access controls
• Access controls and audit logging for Rental Assistant actions
• AI infrastructure providers are subject to data processing agreements that restrict their use of your data

That said, no system is 100% secure. Internet transmissions carry inherent risk, so we can't guarantee absolute security. If you ever receive an email claiming to be from RentSpree and asking you to confirm account or credit card details — don't respond. That's not us.

If a security breach occurs that affects your data, we'll take reasonable steps to investigate, notify you, and comply with applicable laws.

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9. DATA RETENTION & INTERNATIONAL TRANSFERS

How long we keep your data

We keep your information as long as your account is active, or as long as needed to provide the service, meet legal obligations, or comply with requirements from property managers and landlords. If you cancel your account, some data may be retained for compliance or fraud prevention purposes.

Security documentation and audit trails are retained for a minimum of 7 years.

Rental Assistant data — including conversation logs, action records, and generated documents — is retained for as long as your account is active or as required for legal and compliance purposes. You may request deletion of Rental Assistant logs separately by contacting [email protected].

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International users

RentSpree is based in the U.S., and your data is stored and processed here. If you're accessing RentSpree from outside the U.S., please be aware that U.S. data protection laws may differ from those in your country. By using our services, you consent to this transfer and processing. Rental Assistant data may be processed by AI infrastructure providers located in the U.S. or other jurisdictions.

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10. CHILDREN'S PRIVACY

RentSpree is designed for adults. You must be 18 or older to use our service. We do not knowingly collect personal information from anyone under 13. If you believe a child has provided us with their information, please contact us so we can remove it.

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11. THIRD-PARTY REPORTING AGENCIES

Some parts of our service involve third-party consumer reporting agencies. Here are the key contacts:

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TransUnion Rental Screening Solutions (“TransUnion”). Provides credit reports, background checks, eviction history, and investigative consumer reports described below.

Name: TransUnion Rental Screening Solutions, Inc.

Mailing address: P.O. Box 800, Woodlyn, PA 19094

Email: [email protected]

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Investigative Consumer Reporting Agencies Act (“ICRAA”) statement required by California Code, Civil Code§ 1786.20(d)(1). Privacy practices with respect to preparation and processing of investigative consumer reports.

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Personal Information Disclosure - United States or Overseas. RentSpree does not send consumer or applicant information to third parties outside of the United States or its territories for any purpose other than to deliver a report to an end user.

Contact Information for Investigative Consumer Reporting Agency Representatives. TransUnion is the investigative consumer reporting agency that prepares and assembles investigative consumer reports. You may contact TransUnion for assistance with additional information about its privacy practices or policies including in the event your information is compromised.

Name: TransUnion Rental Screening Solutions, Inc.

Mailing address: P.O. Box 800, Woodlyn, PA 19094

Email: [email protected] 

Telephone: 800-568-5665

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In addition, you may find information about TransUnion's privacy practices, including whether your personal information may be sent outside the US or its territories at TransUnion LLC Privacy Notice (https://www.transunion.com/privacy/transunion). You have a right to request files and information related to your investigative consumer report from TransUnion and should contact them if you wish to request these files and information.

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Mastercard Data Connect also known as Finicity (a Mastercard Company). Provides income verification reports.

• Mailing address: Mastercard, Attn: Open Finance Compliance, 2200 Mastercard Boulevard, O'Fallon, MO 63368
• Phone: 855-263-3072 (select option 1)
• Consumer portal: consumer.finicityreports.com

You have the right to request your files from both of these agencies. More information on ICRAA may be found at https://support.rentspree.com/en/icraa-regulations.

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Piñata Rent, Inc. (“Piñata”). If you enroll in our rent reporting and rewards benefit, Piñata acts as an authorized data furnisher, reporting your rent payment history to Experian, Equifax, and TransUnion's credit bureau (not TransUnion Rental Screening Solutions' tenant-screening business, described above) based on your own direct authorization to Piñata. Piñata's collection, use, and disclosure of your information in connection with this benefit is governed by Piñata's Renter Terms of Service and Privacy Policy, which you will be asked to review when you enroll.

Name: Piñata Rent, Inc.

Mailing address: 379 West Broadway, Suite 251, New York, NY 10012

Email: [email protected]

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12. CHANGES TO THIS POLICY

We may update this policy from time to time as laws change, our services evolve, or our practices improve. When we do, we'll update the effective date at the top. For material changes — including changes to how Rental Assistant processes your data or how we share or sell personal information — we'll notify you by email or through the service. If you're ever not comfortable with an update, you're always free to deactivate your account.
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13. CONTACT US

Have questions or want to exercise your privacy rights? We're here to help.

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GET IN TOUCH

Email: [email protected]

Phone: 833-297-5034

RentSpree Customer Support

1200 5th Avenue, Suite 1300

Seattle, WA 98101

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For questions specifically about Rental Assistant and your data, include ‘Rental Assistant’ in the subject line of your email.

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